What to do if you need to cancel a booking;

 

Should you need to cancel your booking, please note that you may be covered by your travel insurance for cancellation due to circumstances such as:

 

• death (either of a member of the holiday party or a close relative), illness, redundancy, jury/witness service, being unable to travel due to the weather (ie flooding and heavy snowfall) or an accident en-route

You should let us know as early as possible that you need to cancel, we will endeavour to arrange an alternative date for you if possible. However, if it is unavoidable that you have to cancel, please see our table for details of how much refund we will honour.

Time frame for refunds;

 

Days until arrival Refund;

 

56+ days Full cost less £100 non refundable booking fee

29-56 days 50 per cent of total cost less £100 non refundable booking fee

15-28 days 25 per cent of total cost less £100 non refundable booking fee

1-14 days 10 per cent of total cost less £100 non refundable booking fee

0 Nothing refunded

 

We require a confirmation of receipt of any refund.

 

Should Robbie or Barbara have to cancel your booking for any reason, you will be offered a full refund, if we are unable to offer you an alternative date.

 

In the unlikely event of No 5 Castle Crescent cancelling your booking, owing to circumstances beyond our control (e.g. fire), our financial liability to you is limited to the amount of money you have paid to us.